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1. What is TruVista GameSomnia™?
TruVista GameSomnia™ is the ideal combination of services for everyone who loves video games: whether on a console or a PC. TruVista GameSomnia™ gives you access to top online magazines from the most trusted names in gaming. Plus unlimited gameplay from sites offering new and classic games for the entire family. So you can play as much as you want, whenever you want. You get both online games and downloadable games - plus gaming news, reviews and previews. You'll also get strategies, cheat codes, and video clips - with the latest in TV, movies, anime, music, pop culture and more - all with one login. It's at an incredible savings when compared to direct subscription rates. The service is billed to your monthly statement, so you don't have to give out your credit card to multiple sites. Simply sign up for TruVista GameSomnia™, and the best value in gaming is all yours!
2. What services are included in TruVista GameSomnia™?
You get access to the following subscriptions:
- IGN.com Insider
- LEGO PC Games
- Atari Classic Games
- Yummy Arcade
3. How often am I billed for TruVista GameSomnia™?
TruVista GameSomnia™ services will simply be included on your monthly statement. No separate credit card charges or additional bills are required; just easy access to the best online premium services.
4. What is IGN.com Insider?
It's preferred access to the preferred gamers' info site. Game reviews for every format, previews of what's next, cheats and codes galore . . . it's all you need to know and see for all the ways you play. Plus news and views from movies, music, TV, comics, sports, gear . . . if it's cool, it's here.
5. What is LEGO PC Games?
LEGO PC Games is the only official web site offering full versions of LEGOs' PC games for download - the type normally only found in stores. From building to racing, from BIONICLE to classic LEGO, there's something for every age and taste.
6. What is Atari Classic Games?
Relive all the fun of classic arcade games like Centipede, Missile Command, Breakout and more - or discover them for the first time. Plus favorites from the 2600 console. Play as much as you like, without throwing quarters into your computer!
7. What is Yummy Arcade?
It's gamers' nirvana. Unlimited access to exciting, fun exclusive games. Whatever you're into, it's in here: exclusive titles, arcade classics, whatever! All with no waiting, no clutter, no annoying ads . . . just pure uninterrupted gameplay.
8. What are the system requirements to access TruVista GameSomnia™?
Due to the high resolution and use of video with our premium content providers, we recommend that your computer meet the following minimum hardware and software requirements.
* TruVista GameSomnia™ premiums may not be optimized for MAC users, and browsers other than Internet Explorer.
- Any Intel or AMD processor, 400mhz or faster
- Windows 98/ME/2000/XP/Vista
- Internet Explorer 6.0 or higher (cookies enabled)
- Windows Media Player 9.0 or higher
- Real Player 6.0 or higher
- Macromedia Flash Plug-In
- Shockwave Plug-in (required for Shockwave.com™ UNLIMITED)
- Active X Plug-in (for streaming video over IE)
- 256 MB RAM
- 16-bit sound card and speakers
- 65,000-color video display card
9. Can anyone else access my TruVista premium subscriptions?
Unless you share your login information with others, only you will be able to access your premium online subscriptions. To prevent others from accessing your premium content, please keep your login information confidential.
10. I sometimes see pop-up advertisements while viewing my TruVista premium online content. Can I stop the ads?
TruVista cannot turn off pop-up ads that are part of the premium service or content providers' offerings. These ads are a service of content providers to promote special offers.
11. I can't view my TruVista premium online content when the video window appears. What is wrong and how do I fix it?
If you can't view the portal.truvista.net/home page or a premium content video stream:
a. Certain content providers may require that you enable Javascript and ActiveX Controls to properly view their pages. For Internet Explorer, click on Tools, Internet Options, Security. Make sure that Java and ActiveX are enabled for your browser, and then save the system changes. Alternatively, you can enable Cookies at this time in the Privacy settings. The "Default" security setting will switch on all three features at once. Click to "Apply" the changes.
b. You may have outdated or incompatible versions of video playing programs on your computer. To check for the latest version of RealPlayer, Flash Player, Shockwave or Windows Media Player, click on 'Get Plug-Ins' located in the footer of portal.truvista.net. This link allows customers to simply click and have their desktop scanned for available Plug-ins and those needed for optimal use of the services available through the portal. Clicking on this link will result in a window advising of any Plug-ins needed with links to download the software. RealPlayer is the only plug-in required to view the portal content. The rest may be required to access premium content.
c. Finally, you may be experiencing Internet congestion that is causing slow download and streaming speeds. If the video player tries to re-buffer the stream more than three times during the video, close the video pop-up window and select a smaller stream. Internet congestion is common at peak usage hours, and unless it persists for more than an hour you do not need to contact TruVista Customer Service.
12. Can I leave my email, messaging, and other programs running while viewing my TruVista GameSomnia™ premium online content?
Depending on the speed and RAM of your computer, you can keep several programs running at the same time, including your premium content subscriptions. However, certain programs that require a lot of virtual memory, such as graphics programs or a Web camera, may impede your system's ability to process a video stream from your premium online content. If you have consistent problems with system resources, or crash the browser more than once, you should close such programs when viewing premium video streams at the same time.
13. Why can't I log in to my TruVista GameSomnia™ services (for example, Shockwave® UNLIMITED™ or American Greetings) directly from their websites?
TruVista GameSomnia™ provides a unique bundle & discount for our customers accessing the premium content through the truvista.net portal. In order to provide this service, you must log in through your TruVista portal page located at portal.truvista.net.
14. What's happening if I constantly have to log in for access to my subscription services or to customize portal.truvista.net?
You may have "Cookies" turned off for your Web browser. Cookies allow the TruVista system to recognize you and "find" your log-in and credentials as you navigate throughout the many content partners in your subscription. To switch Cookies on, click on Tools, Internet Options, and Privacy. Select a Privacy setting of "Medium" or lower, which will enable Cookies and provide a seamless subscription content viewing experience.
15. How do I know if my system has the latest Plug-Ins, or Media Players?
Please find the link to our "Get Plug-Ins" located at the footer of portal.truvista.net. This link allows customers to simply click and have their desktop scanned for available Plug-ins and those needed for optimal use of the services available through the portal. Clicking on this link will result in a window advising of any Plug-ins needed with links to download the software. RealPlayer is the only plug-in required to view the portal content. The rest may be required to access premium content.
16. Why don't some of the player controls or plug-ins work for me when using Netscape?
If you already had RealPlayer installed before you downloaded Netscape you will have to re-install RealPlayer in order to make the controls work properly. A free download is available Here.
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