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TruVista Music System Requirements TruVista Music Frequently Asked Questions TruVista Music Basic Instructions |
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To use TruVista Music you must have the following MINIMUM hardware and software:
1. What is TruVista Music? TruVista Music puts a world of music in your hands. With TruVista Music, you get the sounds you want to hear, when you want to hear them. Find the channel that fits, and listen to your heart's content. With over 3 million songs, we've got the music for you, streaming online to your PC...or download songs for playback later. Plus you can purchase songs or whole albums for download, safe and legally. All for just $9.99 per month.
2. Which music labels are represented on TruVista Music? In partnership with Synacor, Inc. and MusicNet, TruVista has obtained rights from BMG, EMI, Warner Music Group, Sony, Universal and many other companies to distribute music. These companies own the song catalogs of many popular labels, including Maverick, Atlantic, Elektra, Warner Brothers, Reprise, Arista, RCA, J Records, Virgin, Capitol, Priority, Blue Note, Jive, Columbia, Interscope, DefJam, Dreamworks, Geffen, Mercury, Island, A&M, and others. TruVista Music also includes music distributed by hundreds of independent labels, representing all major categories of music. 3. What if TruVista Music does not have an artist I am looking for? TruVista Music adds new music to its library twice every week. In the event that your favorite artist is not currently available, please try again later. 4. Is TruVista Music accessible from outside the U.S.? TruVista Music is only available for use in the United States and its Territories/Possessions, including Puerto Rico. 5. Can I share my TruVista Music membership with others? Your membership may be shared among members of your immediate household, however you may only have one active connection at a time. You will be logged out if a family member or friend logs in somewhere else using your information. Please note that for subscription downloads you may only access the service from 3 different PCs. If you have already used 3 PCs to download subscription downloads, and wish to replace one of the PCs with another PC, you may de-authorize one of your existing PCs from the 'My Account' section in TruVista Music. For detailed instructions on de-authorizing a PC see FAQ question - I have downloaded Subscription Downloads on 3 computers already, but I'd like to deactivate one computer and replace it with a new one. How do I do this? 6. Can I access my TruVista Music service from another computer, such as at work, home, or other locations? You may log in to TruVista Music and listen to streamed songs and purchase permanent downloads on as many PCs as you choose. You may download subscription downloads on up to three unique PCs. However, please note that you may only access the service from one PC at a time. If you have already used 3 PCs to download subscription downloads, and wish to replace one of the PCs with another PC, please contact our Customer Service Center at 1-800-888-1300 so we may assist you with the authorization process. 7. Can anyone else access my TruVista Music subscription? Once TruVista Music has been activated by your head of household ("HOH") account, you or your family may access it by logging into www.midco.net using either the HOH or any sub-accounts that you have set up for other members of your household. Unless you share your login information with others, only you and your family will be able to access TruVista Music. To prevent others from accessing your premium content, please keep your login information confidential. Also, note that you may only download subscription downloads on up to three unique PCs. 8. Can I use the Music Service to listen to my existing MP3s? Yes. The Music Service player can play many popular digital music formats. To import your other music, click the Tools menu and select Import Media You can tell the player exactly where to look for your other music, or leave the default set to Entire Computer to find music anywhere on your hard drive. If you have a large music collection, it may take several minutes to find and import all your music. 9. What is a stream? Streams allow you to play music over the Internet without downloading a big file to your computer's hard drive. To stream a song, select a song and click the Play button. You can stream full songs as many times as you wish as part of your monthly subscription. 10. What is a download? Downloading a song to your computer lets you to play the song whether you are connected to the Internet or not. The song file stays on your computer until you delete it. There are two kinds of downloads: subscription downloads, and purchased downloads. 11. What is a subscription download? A subscription download is a song file that you can play as many times as you want, as long as you have a current subscription. You can download most songs as subscription downloads. Subscription downloads are included in the monthly price of your service. The computer containing your subscription downloads must periodically update licenses by going online at least once a month. 12. What is a portable download? A portable download is a subscription download that you can play and transfer to a maximum of two supported portable music players, visit http://www.playsforsure.com to see if your player is supported. You must have a current portable subscription to transfer songs to your supported portable music player. 13. Can I transfer downloads to my iPod or old MP3 player? No. The Apple iPod and older MP3 players don't support our music copyright protection format. 14. What is a permanent or 'purchased' download? Permanent downloads can be burned to CD for playback on your home, car or portable CD players. They can also be transferred to supported portable music players and burned to a CD. Permanent downloads are not included in your subscription service; they must be purchased separately. You do not need a subscription to play permanent downloads. 15. What is a 'burn'? To Burn means to copying a permanent download to a CD so you can play it on your home, car, or portable CD players. Permanent download customers can burn single songs, entire albums, or customized song lists to CD. In addition to meeting the minimum system requirements, you will need a CD recorder and software to make CDs. 16. How many times can I burn the same purchased download? Each unique list of purchased songs can be burned to CD 7 times. Each song can be on any number of unique burn lists. Add or remove songs from your burn list to burn more CDs. 17. How do I find music in the Music Service? To find music, use the search tool at the top right of The Music Service, type an artist name, song title, or album name in the search box at the top right then click the Go button. For a more specific search, or to search for videos and radio stations, Advanced Search link near the bottom right of the Home page. You can also browse music by genre. Click on the Browse Artists A-Z link near the top left of the Home page button and choose a genre. You will see a list of artists in that genre in order of popularity. Choose a letter on that page to see an alphabetical list of artists whose name starts with that letter. 18. Why isn't a certain artist or song in your catalog? If an artist or song is not in our catalog, it is usually for one of two reasons. The Music label does not yet have legal approval from the song's owners to distribute it online or the artist might be signed to a music label that has not yet partnered with us. There are currently more than 2 million songs in our catalog. The depth and breadth of the catalog will continually expand, and new music is added every week. Check back often to see if your favorite artist has been added. 19. How do I play a song? Search for an artist or song you want to play, then click the Play All button near the top of the search results, or click the play button (a little right arrow) for a particular song. You can stop, pause, or resume your song from the player if you want. The Play column indicates if you can play a full-length subscription version of the song. Sometimes the play icon has the number on it indicating the song is not available for subscription streaming. 20. I'm a subscriber, but all I'm getting are 30-second samples. How do I get full songs? If you are a current subscriber, but are only getting 30-second samples, Sign In before playing songs. All users can access 30-second samples, and signed in subscribers can stream most songs full length. A very few artists have not made their content available in our subscription service. You will hear 30-second samples of those few songs even when you are signed in. 21. Where are songs stored when they're downloaded? Can I change this location? By default, The Music Service stores your downloaded songs in the desktop folder My Documents\My Music. You can change this location by selecting the menu, then clicking Options, and selecting File Locations from the list on the left of the window that appears. In the Output File Location section, click the button next to the Base Path text box. Select the directory where you would like your downloads saved and click the OK button. Future downloads will be saved to the directory you selected. 22. How do I play a song after I download it? You can play a song after you download it by clicking the Audio section in the SOURCE area on the left side of the player. Once you locate the song in the list, double click it to play it. 23. Do I have to be online to play a downloaded song? No. Simply double click a song in the Audio section in the SOURCE area on the left side of the player. You can collect downloaded songs and play them while offline or online. Your license for subscription downloads must be updated every month, so you can download a song and play it without reconnecting to the Internet for 30 days. You don't need to be connected to play permanent downloads. 24. Can I copy my downloaded songs to another computer? Yes, you can download subscription songs as many times as you need to on up to 3 computers. You can download purchased songs up to 5 times each. To move songs to another computer, first install the Music Service player on the other computer. Then Sign In and go to the My Account Download History page. Find the songs you want to download to the new computer and click the Download link. 25. If I accidentally delete a song from my computer, how do I get it back? If you delete a song from your computer you can re-download it from the My Account Download History page. You can download subscription songs as many times as you need to on up to 3 computers. You can re-download purchased songs up to 5 times each. 26. My download failed, but I don't understand the error message. What do I do? There are several possible reasons a download might fail. There may have been a system or connection failure that interrupted your download; the Music file may become corrupted; or your computer may not have received the license allowing you to play, burn or perform other tasks with your legal music file. Here is a summary of the errors you might encounter, and how to fix them:
27. How can I tell if a song has explicit lyrics? The Music Service displays the industry standard, voluntary Parental Advisory sticker for songs with explicit lyrics. The advisory is displayed as the word Explicit at the end of album or song names. The Music Service videos carry standard TV parental guideline ratings. 28. Can I filter out explicit content for my kids? Yes. Select Parental Advisory on the My Account Update Settings page and create a password. You will need to re-enter that same password if you ever wish to turn Parental Advisory protection off. To set parental controls for videos, select the maximum rating you wish to be allowed and create a password. You will need to re-enter that same password if you ever wish to allow more mature video content.
1. Perform a search 2. Browse by genre 3. Build a playlist 4. Play a playlist 5. Download a song 6. Play a downloaded song 7. Import media 8. Transfer songs to a portable device 9. Play a CD or DVD 10. Rip a CD 11. Prepare to burn a CD 12. Burn a CD 1. To perform a Basic Search:
2. To browse by genre:
3. To build a Playlist:
4. To play a playlist:
Most Music songs may be streamed and downloaded. Songs that can be streamed and downloaded will have a Right Arrow and a Down Arrow next to them. Some songs will have a 30 icon in the Play column and no Download icon. These songs can only be previewed for 30 seconds. Songs that are available on an individual purchase basis have a Buy Track icon and price that appears next to them.
6. To play newly downloaded files:
7. To import media:
8. To transfer songs to a portable media player:
9. To play a CD or DVD:
10. To rip a song from a CD:
11. To prepare to burn a CD:
12. To burn a CD:
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